FAQ

To avoid having to enter your PIN every time you launch the app, you can enable the option to save your credentials by following these steps within the app:

Open the app's Settings -> Select Configuration and choose your control panel -> Enable the "Remember my code" option (or enter your User Code in the designated field).

Security Note: From now on, the app will no longer ask for your PIN for quick commands. If your smartphone supports it, we still recommend that you enable biometric unlocking (Fingerprint or Face ID) directly from the app's settings to keep your system secure in case you lose your phone.

This error indicates that the control panel is temporarily unable to exchange data with the Inim cloud. In most cases, the problem occurs as a result of:

• A change of router or internet service provider (fiber/ADSL).
• A change to your home Wi-Fi network (e.g., changing the network name or password).
• A temporary outage of the home internet connection.
• If your control panel uses a 2G, 3G, or 4G GSM communicator, make sure the SIM card inside has not expired or run out of credit. Contact your trusted installer for an on-site check.

What you can check right away:

Check to see if other devices in your home (smartphones, PCs) are able to access the internet properly. If the general internet connection is working, that means the hub needs to be reconnected to the new network.

How to fix it: If you've changed your router or Wi-Fi password, the control panel's network settings are no longer synchronized. In this case, we recommend contacting your trusted installer, who can quickly reconfigure the control panel's connection (via LAN cable or Wi-Fi module) safely.

To resolve the issue, you can check it right away directly from the app by running a send test:

Open the app and go to Settings -> Help -> Select "Test Push Notification"

At this point, two scenarios are possible:

• If you receive a test notification, it means the app and your smartphone are configured correctly. The issue is likely related to the control panel settings (e.g., a specific event is not enabled for push notifications). In this case, contact your installer or our support team to verify the event configuration.
• If you do NOT receive the test notification: The issue is related to your smartphone or the cloud servers. Before contacting support, check your phone's settings (iOS or Android) to make sure you've granted the Inim app all the necessary permissions to send notifications and that no "Power Saving" or "Do Not Disturb" modes are active that might be blocking them.

You can improve your app's security by enabling quick unlock directly from the internal menu. Follow these steps:

Open the app and go to Settings -> Select "Sign-in and Security" -> Choose the mode you prefer:

• Enable biometric authentication: to log in quickly using facial recognition (Face ID) or your fingerprint (Touch ID).
• Set a Lock PIN / System Password: to create a numeric code that you must enter every time you open the app.

Note: To enable biometric authentication in the Inim app, Face ID or your fingerprint must already be set up and enabled in your smartphone's general settings.

You can customize notification sounds directly from the app by following these steps:

Open the app -> Settings -> Configuration -> select your control panel. In this section, you can choose and set different ringtones for general notifications and alarms.

Advanced management based on your smartphone:

For iOS devices (iPhone): There is a very important feature that allows you to enable Critical Notifications in the event of an alarm. This option lets you receive the alarm sound at maximum volume, even if your phone is set to silent mode or "Do Not Disturb."